Is Eyebuydirect Legit? Reviews, complaints & more


In this article, we will see – is eyebuydirect legit? Many customers try different glasses and different lenses to protect their eyes. Any person would like to try new frames and style themselves, so are you interested in finding out if this online store can give you these? Let us find out.


We will see what all glasses are available in this e-commerce store and other details. This article will also cover the pros and cons of users’ reviews and feedback. We will also see the website’s legitimacy toward the end of this article.

What is

It is an online shopping company where customers can get glasses based on prescription. You can even buy non-prescription glasses. There are other types of glasses also available in this online store like – 

  • Eyeglasses – you can purchase different eyeglasses for men, women, and even kids.
  • Sunglasses – even in this category, other glasses, including polarized sunglasses, are available.
  • Lenses – various lenses are sold here – from reading lenses to bifocal lenses, 

Let us look into the specification of the store along with the reviews that will help us find out – is eyebuydirect legit or not, which we will cover towards the end of this article.


  • Contact Number – through 1855393289, you can contact the company.
  • Email id – the email address provided on their website is
  • Social Media – they are available on different social media platforms like TikTok, Facebook, Instagram, Twitter, and YouTube.
  • Discounts – there is a code that you can use to get one product after buying a product; the terms and conditions apply.
  • Founded – it was founded in the year 2005.
  • Headquarters – the company is headquartered in the United States.
  • Guides and Tips – there is a section titled Guides and Tips where the users can find detailed descriptions of how to order, how to use, to find the right doctor.
  • Return Policy – within 14 days, you can return the product according to their return policy.
  • Shipping Policy – according to their shipping policy, free shipping is provided if orders exceed 119$.
  • Programs – the website offers different programs, like an affiliate program, loyalty program, referral program, etc.
  • Privacy Policy – the rights related to intellectual property and other warranty-related information is given.


  • This is a one-stop platform for users to buy different types of glasses, including prescription and non-prescription.
  • You can contact the team as they are available on various social media platforms.
  • This website will even help you find your doctor.
  • A detailed guide and other tips are given about choosing the right eye glasses.
  • A unique feature is available where the users can virtually try the frames before buying.


  • In their 2-day delivery option, users cannot cancel or modify their order.
  • Under the delivery mentioned above option, users can give only one address.
  • After 14 days, the shipping fee is non-refundable.
  • You can only receive an order once you have a valid prescription.

What are the user reviews and complaints?

Positive Reviews

  • A user gave five stars and stated that she highly recommends this website.
  • Over five years, a user orders 6 pairs of glasses and says she likes the lenses and overall products from this online store.
  • Another user who also gave 5 stars appreciated the virtual try-on option.
  • Another user liked how easily the website could be used and recommended it to others.
  • Convincing and affordable prices is what another user stated in her review.

Negative Reviews

  • A user gave only one star and stated that the glasses weren’t proper despite placing replacement twice.
  • The glasses were found to be of poor quality by another user and gave only one star.
  • Damaged glasses were received by another user who waited 4 months for them to be replaced.
  • Customer service was found unresponsive by another user, which is why many times buyers are in doubt whether it is eyebuydirect legit or not.
  • The advertisements were found to be misleading by a customer who gave one star.

Is eyebuydirect legit?


After reading all the pros, cons, and other details and reviews about the website, readers must be curious to know about the legitimacy of the website. In Trustpilot, the users gave 18719 reviews, and users gave an overall of 4.5 stars out of 5.

On Amazon also, we could find user reviews and a 4.5-star rating was given by the customers who ordered items from here. The number of reviews shows that the company delivers the products, and they even put videos on their YouTube channel, where they have around 5k subscribers; hence it is legit.



This platform offers users unique features, like virtual try-on, different types of glasses, lenses, and even finding a doctor. There are many positive reviews about the store, and hence the answer to the question – is eyebuydirect legit? The website is legit.

We hope you can gain helpful insights from this article; remember to share your feedback with us.

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